A deposit is payable at the time of booking. The deposit secures a vehicle for your requested dates and is deducted from the overall charges. Before paying the deposit you must ensure that you have read, understood, and accept the terms and conditions of this Hire Agreement and our Insurance. If you subsequently fail to satisfy any of these terms and conditions you may forfeit the booking deposit and may be liable for other fees.
The balance of the cost of your hire is payable a minimum of 6 weeks prior to the start of the hire period. If you are booking within 6 weeks of the start of the hire period, full payment is due at the time of booking.
Payment of Hire Charges: You understand and agree that we do not accept payment by cash and that all hires must be paid by credit/debit card, in part or full. Pre-paid credit cards are not accepted. The credit/debit card presented must always be in the name of the main driver.
Prices quoted are payable in UK pounds sterling, net of any currency variances and bank charges.
You must pay the agreed hire charge and any other charges incurred during the hire period according to this Agreement, including:
If necessary you consent to us notifying any authorities, organisations or enforcement agencies of your or any driver details, to effect a transfer of liability.
You must lodge a £1,500 Security Deposit with us to cover:
The Security Deposit is refundable on safe return of the vehicle in the condition in which it left us (including all equipment).
The Security Deposit must be paid using a credit or debit card in the name of the hirer. We do not accept cash security deposits. If you use a credit card, the amount of the deposit is ‘pre-authorised’ against your card which means that although the money is not taken immediately, you will not be able to spend it until it is unblocked after you return the vehicle (so it does count towards your spending limit). Alternatively, we can take the deposit against a debit card and refund it on return of the vehicle in the condition in which it left us.
Should there be any damage or requirement for any repair or replacement (or other reasonable costs) the costs will be deducted from the Security Deposit before the balance is returned to you. By signing this agreement you agree to pay all charges upon request and authorise us to deduct from the Security Deposit any amounts due. We reserve the right to retain the Security Deposit for such period as is necessary to quantify the charges incurred before deducting them from the Security Deposit.
Where the Security Deposit is insufficient to cover our uninsured or other additional costs, charges and losses, you must pay any additional amounts due.
If we require you to pay for any damage or loss we will always itemise and detail any charges incurred and allow you reasonable time to review them.
You have agreed to hire the vehicle for the period shown in your Booking Confirmation. If you do not return the vehicle on time to the agreed return location you will be charged for every additional day or part-day.
Please note that unless agreed with us, unused hire days (or early returns) are non-refundable.
The hirer and any driver confirm that you:
iii) have not had your licence suspended for any period within the last three years.
Only those named drivers are permitted to drive the vehicle. Please note other terms and exclusions in the Agreement and our Terms and Conditions of Insurance.
Where you request to add an Additional Driver to the Hire Agreement we will decide whether or not we agree to adding that Additional Driver. You agree to pay any additional fees for us doing this as specified on our website or as notified to you.
When you collect the vehicle you must complete:
When you return the vehicle you must:
If you return the vehicle outside of business hours you remain responsible for the vehicle and its equipment until a post-hire inspection is completed (which will be no more than 24 hours after you return the vehicle).
Some damage may not be apparent at the post-hire inspection, such as mechanical damage (for example in areas such as the engine, fuel tank or clutch) or damage may be hidden by adverse light or weather conditions. If we find any damage after you have returned the vehicle we will notify you as soon as we can.
The vehicle will be supplied with a full tank of fuel and should be returned to us with a full tank of fuel. If you return it to us without a full tank of fuel, you will be liable to pay us for the fuel required to fill up the vehicle at our local garage, plus a fee of £25.
You must not:
This Agreement will be governed by the laws of Scotland.
Our vehicles are equipped with roof racks, roof tents, tyres and other modifications that significantly increase the height of a standard vehicle.
You must note the vehicle height and be aware that the vehicles’ approach or departure angle may increase this height.
You are responsible for any damage to the vehicle caused by hitting any low-level object such as car park height barriers, bridges and low branches.
The roof tent is for a maximum of two people only. This can be two adults or an adult and a child.
You can only carry a dog in the vehicle with our written permission and, if given:
Dynamic forces are much higher than static forces so it is critical that you secure all loads in the vehicle using the load restraint systems the vehicle is supplied with. Heavy loads can and do move and the weight of the load alone should never be relied on to hold the load in place. Keep in mind that once moving, forces to prevent the load from continuing to move are much higher than if the load was static.
Additional lashings are provided in the vehicle so you must use them to secure any additional load that you are carrying. You must never risk an unsecure load.
You may only use the vehicle for towing, or for carrying bicycles, with our written permission and, if given:
If your vehicle is equipped with a roof or ground tent:
smoking, vaping or naked flames are not allowed in any part of the vehicle, roof tent, ground tent or awning
You must only use the cooking equipment supplied with the vehicle if you are confident and competent in their use and:
IMPORTANT: It is illegal to drive a motor vehicle on, private land, Forestry Commission land or any land that is not forming part of a road without authorisation.
Please be aware that our vehicles may be equipped with tracker devices that live track and record their movements.
To maintain and protect the vehicle we may fit and use electronic devices to monitor its condition, performance and operation and/or to live track its movements. This data may be used both during and after termination of the hire period. A condition of hire is that you consent to the use of such devices, and to the collation, storing and use of the information arising from them.
We assure you that:
We are responsible:
We are NOT responsible:
We want you to have the vehicle you choose, however we must allow for unforeseen circumstances. We therefore reserve the right to provide you with a suitable alternative. Should a substitute not be available, our liability is limited to a refund of monies paid by you to Overland Hire.
Our hire charges include the provision of vehicle insurance provided to us by Markerstudy Insurance Company Limited (or such other reputable insurer as we may use from time to time). We will have provided you with full details of our insurance policy separately. Please ask us if you have any questions regarding the extent of the cover provided.
By entering into this Agreement you confirm that you have read, understood, and are accepting the Conditions of our insurance.
Please note that although termed ‘comprehensive’ our insurance does NOT give you complete cover, for example:
You may decide to take out separate insurance to cover aspects of your hire that are not covered by our insurance.
The Hire Charge includes up to 200 miles/day averaged over the duration of the Hire Period.
We will ask you to complete an accident report form. Failure to provide third party details and a completed accident report form may result in liability for double the standard excess.
In the event that the vehicle cannot be driven after an accident, a replacement or substitute vehicle is not assured.
For the avoidance of doubt, you accept that we will not be liable to pay any compensation or cover other losses or expenses as a result of an accident, subject otherwise to the terms, exceptions and conditions of this Hire Agreement and our Conditions of Insurance.
In the event of a breakdown you should consult the Vehicle User Guide and contact the breakdown service using the numbers provided and quote the car registration number as a reference:
By entering into this Hire Agreement you accept that if the vehicle breaks down that our liability extends to either:
For the avoidance of doubt, you accept that we will not be liable to pay any compensation or cover other costs, losses or expenses resulting from a breakdown (subject otherwise to the terms, exceptions and conditions of this Hire Agreement, our vehicle Insurance, and our Breakdown Policy).
You may wish to consider taking out separate travel insurance to cover you for any additional costs incurred in the event of a breakdown.
In the event of a puncture or damage to tyres / windscreen, you are liable for the cost of repair or replacement.
In the event that a tyre / windscreen is returned damaged at the end of your hire, it will be at our discretion whether to repair or replace it taking into account legal and safety requirements.
If you have a puncture / cracked windscreen during your hire, you may use any reputable garage to replace the tyre / windscreen with tyres / windscreen of equivalent specification and quality.
You will arrange for the tyre / windscreen to be repaired or replaced, as soon as possible after the incident.
In the event of the vehicle being stolen the first thing you must do is contact the Police and report the theft. Please then contact Overland Hire directly as the vehicle may be fitted with a tracking device that allows us to assist in its recovery.
If you won’t get the vehicle back in a safe condition to drive the same day our Breakdown Policy may – subject to your location and other factors – offer the following assistance:
By entering into this Hire Agreement you agree that we can process and store your personal information in connection with this Agreement including data collected from the vehicle. We may use your information to analyse statistics, credit control and to protect our assets.
You agree that if you break the terms of this agreement we can pass your personal information to credit-reference agencies, debt collectors, the police or any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), which can share your personal information with its members to prevent crime and protect their assets, as allowed under the Data Protection Act 2018.
You may cancel your booking at any time by giving notice in writing, by e-mail, or by phone which will take effect on the date we acknowledge it to you.
In the event of a cancellation or termination, one of the following applies:
Any entitlement to a refund less than 90 days prior to the hire period is subject to a Booking Fee of £250.
Before you enter into this Agreement you may wish to consider taking out separate travel insurance to cover you for costs incurred in the event of a cancellation.
We are entitled to terminate this Agreement if you break its terms and you must then return the vehicle immediately. If the Agreement is terminated we may repossess the vehicle and any associated costs must be paid by you.
You understand and agree that if you fail to meet any conditions of this Hire Agreement or our Terms and Conditions of Insurance that you will be liable for the fees shown at Clause 28 above.